Refund policy

At Organica, we aim to provide you with convenient and hassle-free delivery options. However, we understand that there may be instances where you are not completely satisfied with your purchase. To ensure your satisfaction, we have a returns policy that allows you to exchange or receive store credit for any product that you are not satisfied with. Please refer to the information below to learn more about our returns policy.

 

​RETURNS

Our policy states that sale items are not eligible for returns and that all items must be returned within 14 days from the date of purchase. It is important to note that the returned items must be in brand-new condition, and the original tags and labels must remain attached. We kindly request your attention to these conditions, as it will be greatly appreciated.

 

RETURN PROCESS

We understand that sometimes it may be necessary to return an item, and we are here to assist you in that process. We are pleased to offer our customers the option to either have the cost of return shipping paid for or reimbursed. However, please note that a standard fee will be charged for all exchanges. To ensure a smooth and efficient return process, please make sure to securely package the item with proof of purchase and mail it to the following address: 

Organica Food & Wine Ltd: Returns Argall Ave, Unit C3 Leyton Industrial Village London, England E10 7QP United Kingdom

REFUNDS

Once we receive your return and inspect the condition of the item, we will start processing your return or exchange. Please allow a minimum of 5 working days from the date of receipt of your item for us to complete the process. We'll send you a notification via email once your return has been processed.

To request a refund or exchange for defective or damaged products, please email help@organicawines.co.uk.